At CricketXIndia, we prioritize user satisfaction and strive to offer a seamless gaming experience. However, we understand that there may be occasions where a cancellation or refund is required. Below are our policies regarding cancellations and refunds.
1. User-Initiated Cancellations
Before Contest Start: You may cancel your participation before the contest begins, provided the cancellation window (as displayed on the contest page) is still open. In such cases, the entry fee will be refunded to your account.
After Contest Start: Once a contest has commenced, cancellations are no longer possible, and entry fees become non-refundable due to live scoring and real-time activities.
2. Cancellations by CricketXIndia
- Insufficient Participants: If a contest fails to reach the required number of players, CricketXIndia reserves the right to cancel it. All registered participants will receive a full refund.
- Technical Disruptions: In cases where contests are canceled due to technical failures or unforeseen events, full refunds will be issued to affected users.
- Fair Play Violations: If a contest is canceled due to a breach of our Fair Play Policies, refunds may not be granted to users responsible for the violation.
3. Refund Policy
Eligibility for Refunds: Refunds are only applicable under the following conditions:
- Contests canceled by CricketXIndia.
- Cancellations made before the contest start time.
- Billing or payment processing errors.
Refund Processing: Refunds are credited back to your CricketXIndia account balance and can be used for future contests or withdrawn as per our withdrawal policies.
Non-Refundable Situations:
- Disqualification due to rule violations.
- Losses incurred due to player performance in contests.
- Refund requests after a contest has started or ended.
4. Withdrawing Funds
Requesting a Withdrawal: Users may request a withdrawal from their account balance, provided they meet the minimum withdrawal requirement.
Processing Time: Withdrawals are typically processed within 3-5 business days.
Applicable Fees: A processing fee may apply to withdrawals, and users will be notified of any applicable charges during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: Users seeking a refund or cancellation should contact our support team at [email protected] with their account details, contest information, and reason for the request.
Review Process: Our team will assess refund requests and provide a response within 24-48 hours.
6. Policy Updates
CricketXIndia reserves the right to modify this Cancellation & Refund Policy at any time. We recommend checking this page periodically for updates.
7. Contact Us
For any questions or concerns about this Cancellation & Refund Policy, reach out to us at [email protected].